This License to Occupy for Temporary Accommodation is concluded between Niche Serviced Apartments as the Host and the Guest, details of which are set out in the booking confirmation, as of the date set forth as follows.

The terms of your stay are presented below.

This document constitutes a License to Occupy for Temporary Accommodation only. It is not a tenancy, does not create a tenancy, and does not grant exclusive possession of the Property to the Guest. The arrangement falls within the exception under Schedule 1, Paragraph 9 of the Housing Act 1988 (holiday accommodation) and/or is a license for temporary accommodation with services.

The Host/Operator retains control of the Property at all times and reserves the right to enter for housekeeping, maintenance, compliance checks, inspections, and emergencies. The Guest acknowledges they are a licensee only and that no security of tenure or tenancy rights arise under this Agreement or by virtue of occupation.

Guest Acknowledgment: By booking, the Guest confirms that: (a) the Property will not be used as their only or principal home; (b) they will not register for mail redirection, benefits, council tax, GP registration, schooling, electoral roll, or any other services at the Property address; (c) their stay is for temporary accommodation purposes only (holiday, business travel, or temporary housing need); and (d) they understand this is a license which may be terminated in accordance with these terms without recourse to tenancy protections.

In this Agreement, unless the context otherwise requires, the following terms shall have the meanings set out below:

"Agreement" means this License to Occupy for Temporary Accommodation, including any schedules, annexes, the House Rules, and the Booking Confirmation.

"Arrival Date" means the date on which the Stay Period commences, as stated in the Booking Confirmation.

"Booking Confirmation" means the written confirmation (including by email) issued by the Host to the Guest setting out the details of the reservation, including the Property, Arrival Date, Departure Date, Rental Fee, occupancy limits, and any special conditions.

"Card on File" means the credit or debit card details provided by the Guest at the time of booking or check-in, which the Guest authorises the Host to charge for sums due under this Agreement.

"Check-In Time" means 13:00 on the Arrival Date, or such other time as agreed in writing by the Host.

"Check-Out Time" means 11:00 on the Departure Date, or such other time as agreed in writing by the Host.

"Contents" means all furniture, furnishings, fixtures, fittings, appliances, equipment, utensils, linens, and other items provided by the Host at the Property for the Guest's use.

"Departure Date" means the date on which the Stay Period ends, as stated in the Booking Confirmation.

"Guest" means the person(s) named in the Booking Confirmation who are permitted to occupy the Property, including the Lead Guest and any additional named occupants.

"Host" or "Operator" means Rock One Rooms Ltd, whether acting as principal or as agent for the Owner, and includes its employees, representatives, and authorised contractors.

"House Rules" means the rules and regulations governing conduct at the Property, as displayed at the Property, provided to the Guest, or published on the Host's website, which form part of this Agreement.

"Lead Guest" means the person who makes the booking and who is responsible for compliance with this Agreement on behalf of all Guests.

"License" or "License to Occupy" means the permission granted under this Agreement for the Guest to occupy the Property for the Stay Period as a licensee only; it does not create a tenancy or grant exclusive possession.

"Overstay" means any period during which the Guest remains in occupation of the Property after the Check-Out Time on the Departure Date without the prior written consent of the Host.

"Owner" means the legal owner(s) of the Property, on whose behalf the Host may act as agent, as identified in the Booking Confirmation where applicable.

"Property" or "Premises" means the serviced accommodation unit operated or managed by the Host, as identified in the Booking Confirmation, including any common areas, parking facilities, and shared amenities to which access is provided.

"Rental Fee" means the total amount payable by the Guest for the Stay Period, as set out in the Booking Confirmation, excluding the Security Deposit and any additional charges.

"Schedule of Charges" means the list of charges for misconduct, damage, and breach set out in this Agreement, which the Guest acknowledges and agrees to.

"Security Deposit" means the refundable sum held by the Host as security against damage, loss, breach, or additional charges, as set out in the Booking Confirmation. The Security Deposit is not protected under any tenancy deposit scheme as this is a license, not a tenancy.

"Stay Period" means the period from the Check-In Time on the Arrival Date to the Check-Out Time on the Departure Date, during which the Guest is licensed to occupy the Property.

"Temporary Accommodation" means short-term accommodation for holiday, business travel, or other temporary housing purposes, which is not intended to be the Guest's only or principal home and does not create any tenancy or security of tenure.

"Trespass" means any occupation of the Property by the Guest after the termination or expiry of this License, which is unlawful and may be subject to civil remedies and/or police involvement.

Interpretation: (a) References to "writing" or "written" include email. (b) Headings are for convenience only and do not affect interpretation. (c) Words in the singular include the plural and vice versa. (d) References to legislation include any amendment, re-enactment, or subordinate legislation. (e) "Including" means "including without limitation".

(1) Agreement Parties

The Host:

Rock One Rooms Ltd a company incorporated and registered in England and Wales with company number 12049726 whose registered office is at 126 Newland Street, Newland Street, Witham, Essex, United Kingdom CM8 1BA , provides accommodation in two separate ways:

· As a principal, through rent-to-rent letting, where the Host enters into direct letting agreements with the owner(s) of the rental property "Owner" and lets the accommodation on to the Host; or

· As an agent for the Owner, where an agency relationship exists, the rental arrangements are made on behalf of the Owner for the Property. The contractual relationship is directly between the Owner and the Guest. The Host warrants that it has authority from the Owner to enter into this agreement on their behalf, and is entering into the agreement based on this authority. Reference to Host in the remaining terms of this agreement will be to Niche Serviced Apartments as agent for the Owner.

Note: The Host will provide the names and addresses of the Owner in which they have made a reservation on the booking confirmation.

The Guest

Customers renting the property are hereafter referred to as the "Guests" or the "Guest". The Guests are obliged to provide their full names.

Identity Verification and Right to Refuse

All Guests must provide valid government-issued photo identification (passport, driving licence, or national ID card) prior to or upon check-in. The Host reserves the right to verify Guest identity for security, anti-money laundering (AML), and fraud prevention purposes. The Host may refuse check-in or terminate the booking immediately if: (a) valid ID is not provided; (b) the ID does not match the booking details; (c) the Guest fails any verification checks; or (d) the Host reasonably suspects fraud or misrepresentation. No refund will be provided in such circumstances.

Minimum Age Requirement

The lead Guest making the booking must be at least 18 years of age. By placing a booking, the Guest confirms they meet this requirement.

(2) Occupancy

The Guest is responsible for ensuring that the property is not occupied by more people than is stated on the Guest's booking confirmation email. The host reserves the right to refuse admittance to the property if it feels this condition is likely to be breached. In this case, no paid funds will be returned. The full Security Deposit will be retained, and the relevant public authorities will get informed.

(3) Property

Any named property operated or managed byNiche Serviced Apartments

(4) Stay Period

The stay commences at 13:00 on the arrival date and ends automatically at 11:00 on the departure date. This license period comes into effect unless different check-in and check-out times have been agreed upon, in which case the latter shall define the stay period. This period is hereafter referred to as the "Stay Period". The license to occupy terminates automatically at the Check-Out Date and time without notice.

· The Stay Period dates will be stated on the reservation confirmation email provided to the Guest at the time of booking and cannot exceed 90 consecutive nights unless with the prior written approval of the Host. Any stay exceeding 90 nights requires a fresh agreement. The Guest will be liable for any cost, of whatever nature, incurred due to an unauthorised extension.

· Arrangements can be made for a later check-in or check-out, but this is subject to prior arrangements and an additional fee. If there is any delay in vacating the property beyond the agreed time, a full day's rental is charged to the Guest.

· Overstay: If the Guest fails to vacate by the Check-Out time, access codes and keys will be deactivated immediately. The Guest will be charged three times (3×) the nightly rate for each day or part day of overstay. Any overstay beyond Check-Out time constitutes trespass and the Host may take all lawful steps to recover possession, including involving the police where appropriate. The Guest authorises the Host to charge any overstay fees to the card on file.

Note: This Agreement applies to the Guest's stay from the "Arrival Date" to the "Departure Date", but also to any other dates that may be included if the reservation is changed.

(5) Rate Fees

All prices are quoted in GBP; unless otherwise specified, the prices quoted include VAT at the prevailing rates if applicable. All prices are based on costs prevailing at the time of quotation and may be subject to change. Unless otherwise specified, the prices quoted for all serviced property include utilities and taxes. Any extra charges are at the management's discretion.

· Please note that check-ins before the 15:00 and after the 10:00 can carry an additional charge.

· The earliest possible check-in is at 10:00, subject to availability, and the standard check-out time is up to 10:00.

(6) Payment

The Security Deposit is as set out in the booking order and is to be paid one day before the Guest's arrival. This is to be held until the Guest vacates in which it will then be returned within fourteen (14) days after the check-out date, subject to deductions. Note: The Security Deposit is not protected under a tenancy deposit scheme as this is a license, not a tenancy. The deposit may be partly or wholly withheld by the Host in line with clause 9. If the deposit is to be withheld, the Host will notify the Guest no later than two days after the check-out date.

The full price of the booking is due at the time of booking. Payment for bookings must be completed online to secure the reservation. If this is not received on time, the Host reserves the right to cancel the booking and charge the full value of the booking to the Guest.

Card on File Authorisation: By providing payment details, the Guest authorises the Host to charge the card on file for: (a) overstay fees at 3× the nightly rate; (b) damage exceeding the Security Deposit; (c) charges under the Schedule of Charges for Misconduct; (d) deep cleaning fees; (e) any other amounts due under this Agreement. Where a chargeback is initiated and subsequently found to be unjustified, the Guest shall be liable for the original amount plus a £50 administration fee, and the Host reserves the right to pursue recovery through debt collection or legal proceedings.

Any charges raised against the Host by their bank for handling dishonoured cheques or any other payments will be passed on to the Guest by way of a deduction from the Security Deposit. Payment for bookings may be made by one of the following methods:

· Payment by credit/debit card is the preferred option for online bookings placed directly on the Host's website.

· Bank Transfer (BACS) is the preferred payment option for bookings placed over the phone.

Cash or cheque payments will only be accepted in exceptional circumstances and with prior approval of The Host. Cheques should be payable to the Host. Postdated cheques are not acceptable.

In consideration of the comfort and convenience of our guests, Niche Serviced Apartments offers the option between accepting a Damage Deposit Waiver or providing a standard security deposit ('Security Deposit') for the duration of their stay.

Damage Deposit Waiver

The Damage Deposit Waiver is intended to cover incidental damages to the property that occur during the guest's stay, provided that such damages are reported to Niche Serviced Apartments management prior to departure. This waiver does not extend to any damage deemed to be the result of malicious intent or gross negligence, nor does it cover breaches of other terms and conditions, such as smoking within non-smoking properties. Charges may still be applied in such instances as outlined in the previous section.

Opting for Security Deposit

Guests may opt out of the Damage Deposit Waiver in favour of paying a standard Security Deposit. The Security Deposit is a predetermined amount held to cover any damages or breaches of terms and conditions during the guest's stay. The full amount of the Security Deposit, less any deductions for damages or breaches, will be returned to the guest within a specified period following the end of their stay, subject to policies and conditions.

To opt for the Security Deposit instead of the Damage Deposit Waiver, guests must indicate their preference at the time of booking. Failure to indicate a preference will automatically enrol the guest in the Damage Deposit Waiver program.

By choosing the Security Deposit option, the guest agrees to the terms governing the security deposit, including but not limited to the amount to be held, the conditions under which deductions will be made, and the timeline for the return of the deposit post-departure.

Niche Serviced Apartments reserves the right to require a Security Deposit in certain cases, at its discretion, regardless of the guest's initial preference

(7) Booking

All bookings can be placed either through our website. The availability displayed at the time the Guest sends the email cannot be guaranteed as an alternative booking may take place in the meantime.

The Host will contact you to confirm it has received your booking and to confirm if it has accepted it.

(8) Rules & Restrictions

The Guest has the right to occupy the Property for the Stay Period only as a licensee (within the meaning of Schedule 1, Paragraph 9 of the Housing Act 1988). This is not a tenancy and the Guest does not acquire any tenancy rights, security of tenure, or exclusive possession. The Protection from Eviction Act 1977 sections 3 and 5 do not apply to this license.

The Guest agrees:

· Not to provide overnight accommodation for guests other than those declared to the Host in advance, under no circumstances.

· To undertake to pay for any losses or damage caused to the property.

· To take good care of the property and leave it clean and tidy at the end of the stay.

· To permit the Host and its representatives access to the Property at all times for housekeeping (which occurs at least weekly), maintenance, safety inspections, compliance checks, and any other lawful purpose. The Host will provide reasonable notice (ordinarily 24 hours) where practicable, but may enter immediately without notice in emergencies, suspected breach, safety concerns, or where the Guest cannot be contacted. The Guest acknowledges that this right of access is fundamental to the license arrangement and demonstrates that the Guest does not have exclusive possession.

· The Guest shall be obliged that a cot will only be occupied by a child aged 24 months or less. The Host is not responsible for the maintenance of cots. Where cots are requested, the Guest must supply their own linen for the cot.

· Not to cause an annoyance or become a nuisance to occupants of adjoining premises, i.e.:

· Not to be the cause of any noise between 22:00 and 07:00.

· Not to smoke on the property or any of its public areas.

· Not to bring any pets or other animals to the property, except for service animals, or where pets have been specified acceptable in writing by the Host.

· Not to throw parties or gatherings at the property. If on arrival, it is felt that the Guest intends to use the property for such events, the Guest will be refused entrance.

· To read any safety notices and advice upon arrival at the property.

· Not to assign, sub-license, or transfer this license or permit any person not named on the booking to occupy the Property overnight. No assignment or subletting is permitted under any circumstances.

· Not to use the Property other than for temporary accommodation purposes (which shall include the ability to use the Property as a live/work unit for desk-based remote or hybrid working). The Property must not be used as the Guest's only or principal home, and the Guest must not register any business, redirect mail, register for council tax, benefits, GP services, electoral roll, or schooling at the Property address.

· Not to use the phone or fax line connected to the property.

· Not to light any fires or candles on the property.

· Not to permit any visitors to enter the property.

· Not to hang or place wet or damp washing articles upon any room heater.

· Not to damage the Property or any part of it or any service media serving the Property, nor to damage the Contents.

· To ensure that the property is left secured anytime the Guest leaves the property.

· To look after the keys (including parking fobs) for the Property and return all keys and fobs upon check-out.

· To leave at the Property all letters and other correspondence that might arrive there and not to open any such correspondence unless the Owner specifically requests that they do so.

In case of breaching this Agreement, the license will terminate immediately and the Guest will be required to vacate the Property forthwith. The Host may disable access codes and take all lawful steps to recover possession. No refunds will be offered for early termination due to breach. The Guest acknowledges that as a licensee (not a tenant), the protections of the Protection from Eviction Act 1977 sections 3 and 5 do not apply.

The following House Rules form an integral part of this Agreement. Breach of any House Rule constitutes a material breach entitling the Host to terminate this license immediately without refund. By booking, the Guest confirms acceptance of these rules on behalf of all occupants:

General Conduct

No parties, gatherings, or events of any kind are permitted at the Property.

No smoking (including e-cigarettes and vaping) is permitted anywhere on the Property or in any common areas. Breach incurs a minimum charge of £250 (GM01).

No pets or animals are permitted unless service animals or expressly agreed in writing by the Host. Breach incurs a minimum charge of £150 (GM02).

No illegal substances, drugs, or drug paraphernalia are permitted on the Property. Discovery will result in immediate termination and reporting to police.

Quiet hours must be observed between 22:00 and 07:00. No excessive noise, music, or disturbance at any time. Breach incurs a minimum charge of £100 (GM03).

No visitors are permitted to enter the Property without prior written consent of the Host. This is to ensure security, maintain insurance compliance, and protect the quiet enjoyment of neighbouring properties.

The Property must not be used for any commercial activity, business meetings with clients, or any activity that is incompatible with temporary residential accommodation. Any use that causes frequent visitor traffic, disturbance to neighbours, or brings the Property into disrepute will result in immediate termination, forfeiture of all payments, and the Guest will be permanently barred from all properties operated by the Host. The Host reserves the right to report any suspected illegal activity to the relevant authorities.

Unauthorised guests or parties incur a minimum charge of £200 (GM07) in addition to immediate termination.

The Property is suitable for families with toddlers and children under 12, but children must be supervised at all times. The Host accepts no liability for injury to unsupervised children.

No eating or drinking in the bedrooms.

Turn off air conditioning, heating, and lights when leaving the Property.

Check-in and check-out times must be strictly observed. Late checkout without approval incurs £25 per hour (GM09).

Keys, fobs, and access cards must be kept secure and returned upon checkout. Lost keys incur a charge of £25–£50 (GM10).

Take care of all furnishings, fixtures, and Contents. Damage exceeding normal wear and tear will be charged per the Schedule of Charges.

Do not rearrange, remove, or relocate any furniture or fixtures.

All dishes must be washed or loaded into the dishwasher before departure.

All rubbish must be disposed of properly and bins taken out before departure.

Do not tamper with smoke detectors, fire alarms, carbon monoxide detectors, or any fire safety equipment. Breach incurs a charge of £250 (GM08) and may result in reporting to the fire authority.

The following activities are strictly prohibited and will result in immediate termination, forfeiture of all payments, and reporting to relevant authorities where appropriate:

Any illegal activity, including but not limited to drug use, drug dealing, theft, violence, or harassment;

Any commercial activity or use of the Property for purposes incompatible with temporary residential accommodation;

Operating any business from the Property (other than remote desk-based work);

Filming adult content or any commercial photography/videography without prior written consent;

Money laundering, fraud, or any financial crime;

Human trafficking or exploitation of any person;

Anti-social behaviour causing nuisance or harassment to neighbours, staff, or other guests;

Use of the Property as a principal residence or for any purpose other than temporary accommodation.

Monitoring and Enforcement: The Host actively monitors for prohibited activities through CCTV in common areas, neighbour reports, and regular property inspections. The Guest consents to this monitoring as a condition of the license. Suspicious activity patterns (including frequent short-duration visitors) may trigger investigation and immediate termination if prohibited activity is confirmed or reasonably suspected.

In case of an emergency, the Guest is asked to:

· Make use of the fire blanket and/or a fire extinguisher if appropriate;

· Leave all belongings and exit immediately through the main exit, ensuring all individuals who require assistance are brought to safety;

· Wait on the main road away from the building and inform emergency services by calling 999 and quoting your location;

· Reach out to the Host's phone number if required.

Immediate Termination Triggers:

The Host may terminate this license immediately and require the Guest to vacate without refund if:

The Guest provides false identification, misrepresents the purpose of stay, or fails identity/AML verification;

Payment is declined, reversed, or subject to chargeback;

The Guest or any occupant engages in illegal activity, nuisance, or anti-social behaviour;

The Guest breaches any material term of this Agreement including occupancy limits, no-smoking rules, or prohibited uses;

The Guest attempts to claim tenancy rights, register at the address, or treat the Property as their principal residence;

There is any threat to safety, security, or the wellbeing of staff, neighbours, or other guests.

(9) Property Condition

· The Guest must follow the instructions in the welcome manual of the property. Any losses, damage, or cleaning necessary over and above normal servicing, will be deducted from the Security Deposit. By placing a booking with the Host, the Guest authorises it to deduct such payment from the Guest's Security Deposit.

· The Guest is responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture, etc., must be left clean and tidy at the end of the Rental Period. No items can be removed from the property.

· The Guest will be responsible for reimbursing any damage to the property or its contents, which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the property or their guests. Without delay, such damage must be reported to the Host's local representatives. The cost of the repair or replacement must be agreed with and paid to the Host. A full list of charges is available by contacting the Host in writing prior to your stay.

· The Guest is responsible for ensuring that no person staying or visiting the property during the Guest's stay will suffer anything to be done, which would endanger the policy of the Host's insurers in respect of the property and its contents which might make the same void or voidable.

Keys

The loss of a key (including parking fobs) to a property will be charged. Keys must be returned upon check-out as stipulated in the property's House Manual or as per the Host's instructions.

Key and Access Security: The Guest must not duplicate any keys, fobs, or access codes, nor share access credentials with any third party. Access codes will be deactivated immediately upon the Check-Out time or earlier termination. The Host may change access codes at any time for security purposes.

· If left in a keysafe, it is the responsibility of the Guest to ensure the keysafe is locked properly.

· In case of a key not being found in the keysafe or designated check-out box following check-out, or if the keysafe code has been changed or fails to open and the Host or its representative is unable to retrieve the keys or fobs, this will be treated as the loss of a key by the Guest.

· Duplication of keys or fobs and changing entry or keysafe codes are not permitted. Divulging access arrangements to third parties is not permitted.

Services & Facilities

Properties are advertised as providing a number of services, facilities, and amenities. While every effort is made to this end, the availability and proper functioning of these cannot be guaranteed.

· The Host is not responsible for providing any refund or alternative provision of said service, facility, or amenity, and no refunds will be offered.

· All personal belongings and contents left in the property or in the car parks are left at the Guest's risk. The Guest should take insurance for such belongings, and any loss or damage to their belongings is the sole responsibility of the Guest.

· Vehicles may only be parked in designated areas, with prior booking where necessary. If a vehicle is parked on or in front of an access route to the property without authorisation, failing attempts to contact the Guest, the Host reserves the right to tow the vehicle away.

Please note that the property is a self-catered accommodation. Guests are responsible for providing their own food, beverages, and any other consumables during their stay. The property will be equipped with basic kitchen facilities and utensils for meal preparation. All guests will be provided with a 'welcome pack' for their arrival, once the items included have been used it is the Guest responsibility to replace them during their stay. The Host does not provide daily housekeeping, meals, or any additional catering services. Guests are expected to maintain the cleanliness and tidiness of the property throughout their stay.

Internet

No guarantee can be made that the internet service provided will be compatible with the Guest's device. No technical support for the connection is available. The functionality of the connection cannot be guaranteed. Should the broadband connection not function for any reason, no liability is taken by either the owner or the Host, and they cannot be held liable for any losses resulting from the loss of connection.

Wireless internet service is free to those Guests on the basis of these terms and conditions. By accessing the internet through Host's Service, the Guest will be deemed to have read, understood, accepted, and agreed to be bound by these terms and conditions of use. Please do not use the Service if you do not agree to all of the terms and conditions.

· A Fair Use Policy has been implemented so that the Host can deliver a service that is fast and reliable to all the Guests. Performance of the network is monitored, and the amount of bandwidth available to demanding users during busy periods may be restricted to ensure all the guests have an acceptable level of service.

· Reasonable endeavours will be used to make the Service available 24 hours a day. However, the Host will not be liable if, for any reason, the Service is not available at any time or for any period. Access to the Service may be suspended at any time. In the case of requiring any assistance in relation to the Service, the Guest should contact Reception.

· Network access codes or passwords provided to the Guest to access the Service should be kept confidential and not disclosed to any other person for any reason. The Guest will be responsible for any loss that arises from losing, misusing or otherwise disclosing any such access codes or passwords.

· The Service is intended to allow Guests to access the internet for legitimate purposes only. The Guest undertakes to the Host that their behaviour while using the Service will be lawful, honest and proper. The Service may not be used in such a manner as to host a web or other server, send or facilitate the sending of bulk e-mail or collect third-party personal data without appropriate consent. The Host may terminate the Guest's use of the Service at any time without notice if becomes aware of any behaviour that has a negative impact on the Host's equipment or network or the use by other customers of the equipment or network or the internet in general, or which damages, or has the potential to damage, the Host's reputation or standing.

· The Guest acknowledges that their use of the Service is at their own risk. The Service is provided on an "as-available" basis, and to the fullest extent permitted by law, the Host hereby excludes all and any warranties or conditions of any kind, whether express or implied, in respect of the Service and any content or data obtained or downloaded from it.

Cleaning

The property will have been cleaned by a professional cleaning company prior to the Guest's arrival. The Guest undertakes to notify the Host at their earliest convenience should they notice inadequate cleaning, so the Host can endeavour to rectify the situation. The Guest is asked to leave the property in the same level of cleanliness as they found it, ensuring that all used dishes are loaded in the dishwasher and turned on before departure.

(10) Personal Property

The Owner and the Host hold no liability for personal properties belonging to the guests left at the property during their stay. Any personal properties left at the property after the agreed check-out time may be moved, removed and/or disposed of by the Host.

(11) Cancellation Policy

Cancellation by the Guest

· The Host shall not refund any money due to a cancellation. No-shows on the reservation date are treated as guest cancellations, and no refunds will be made.

· The Host strongly recommends that all guests obtain appropriate travel and personal insurance cover to cover these charges in case of a cancellation.

Cancellation by the Host

· If the Host cannot honour the booking at the property initially booked, the booking will be

relocated to an alternative property at the same rate as initially booked.

· In exceptional circumstances, the Host may find it necessary to cancel the Guest's booking and reserves the right to do so at any point.

· The Host shall make all reasonable efforts to offer a suitable alternative. If this is declared not acceptable by the Guest within 24 hours of them being notified of the change of property, and assuming the cancellation is not as a result of events beyond the Host's reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions. In that case, the Host will refund any sum paid by the Guest if cancelled prior to the reservation or a refund of the remainder of the booked nights if the Guest has already checked in, which shall constitute a full and final settlement of any liability the Owner or the Host may have to the Guest as a result of such cancellation. This does not affect the Guest's statutory rights. More specifically, nothing in these conditions shall restrict the Host's liability for death or personal injury caused by the Host's negligence or fraudulent Misrepresentation.

Termination by the Host

The Host has the right to terminate a booking at any time on the grounds of abuse to the staff, mistreatment of the property, or criminal activity on the part of the Guest. Any sign of smoking inside or outside of the property will immediately terminate the booking, with no refund being offered.

(12) Other Clauses

Information

The Host reserves the right to amend prices quoted due to errors or omissions. While every endeavour is made to portray a true representation of the properties, no guarantee can be given to the accuracy of the photographs or descriptions. All information supplied by the Host is given in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement in writing or otherwise, but the Host is not liable for any variation caused.

Injury or Loss

The Host cannot be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the accommodation. Neither the Owner, Host, or its representatives can be held responsible for any circumstances beyond the Host's control, including, but not limited to, mechanical breakdown, illness, or failure of any public service supply. The Host will not be held responsible for any death or personal injury incurred during any stay at the property save insofar as the same arose through any act or omission by the Host.

Utilities Fair Usage

This Fair Usage Policy is established to ensure the responsible and fair use of utilities (such as electricity, water, gas, and internet) by guests staying at the Property. It is designed to promote sustainable practices and prevent excessive consumption that may lead to additional costs and environmental impact.

Electricity:

1. Guests are encouraged to turn off lights, electronic devices, and air conditioning/heating units when not in use or when leaving the property.

2. The use of high-energy-consuming appliances (e.g., space heaters, electric blankets) is discouraged, and guests are asked to use them sparingly.

Water:

1. Guests are encouraged to use water responsibly, such as taking shorter showers and turning off taps when not in use.

2. Avoid leaving taps running unnecessarily, and promptly report any leaks or plumbing issues to the Host.

Gas:

1. Guests are requested to use gas appliances (if applicable) in a reasonable and efficient manner.

2. Ensure that gas-powered heating systems are turned off when not needed, especially when leaving the property for an extended period.

Waste Management:

1. Guests are expected to follow local waste disposal guidelines and recycling practices.

2. Excessive generation of non-recyclable waste may result in additional charges.

3. Where Guests stay in residence during the regular collection days, they are expected to take out rubbish and move collection vessels to the correct collection location.

Compliance:

1. Guests are required to comply with this Fair Usage Policy to avoid additional charges.

2. Any intentional or negligent damage to utility systems or excessive consumption may result in penalties, and guests may be held responsible for associated costs.

Complaints

Any complaints about the property, its contents, or the Host staff must be made immediately by both of the channels below:

· in writing to the Registered Address

· via phone at the Host's office number

All complaints must be notified to the Host as soon as reasonably practicable, as the Host may be required to carry out an on-the-spot investigation and, if necessary, request the Owner to take remedial action. Should you have a complaint, please allow the Host or the Owners the opportunity to put matters right during the Rental Period.

The Host will take all reasonable steps to settle the problem. The Host shall not be liable for any complaint submitted after the completion of the Stay Period. Complaints that have not been resolved by the Host by following the in-house complaints procedure can be further escalated to The Property Ombudsman.

Force Majeure

The Host will not be liable for any delay, loss, damage, or expense incurred if the Guest's booking needs to be altered or cancelled or The Host is unable to perform its contractual obligations as a result of events beyond its reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or manmade disaster, fire, flood, and adverse weather conditions.

Right of Access

The Host's representatives and subcontractors have the right of access to the Property at all times, with due regard to the convenience of the Guest where practicable, for the purpose of housekeeping (which occurs at least weekly), inspection, maintenance, safety checks, compliance verification, and emergencies. This right of access is a fundamental term of this license and the Guest acknowledges it demonstrates that exclusive possession is not granted. The Host will provide reasonable notice where practicable but may enter immediately without notice in emergencies or suspected breach.

Security of Tenure

The Property is operated as serviced temporary accommodation and is exempt from security of tenure under Schedule 1, Paragraph 9 of the Housing Act 1988 and the Rent Act 1977. No tenancy rights are created for the Guest(s) under this Agreement or by occupation. The license terminates automatically at the published check-out time on the Departure Date. The Guest has no right to remain beyond this time and any overstay constitutes trespass. The Guest confirms they understand the distinction between a license and a tenancy and that this arrangement is the former.

Insurance

It is recommended that personal insurance be taken out against cancellation or loss of goods. It is further strongly advised that personal accident, travel and medical insurance is also taken out.

Privacy and Data Protection

How we use any personal data you give us is set out in our Privacy Notice

CCTV and Surveillance

The Guest acknowledges that CCTV may be in operation in common areas, building entrances, car parks, and external areas of the Property for security and safety purposes. CCTV is not installed in private accommodation areas. Footage may be retained and shared with law enforcement where necessary.

Liability

The Host will be responsible for losses the Guest suffers caused by the Host breaking this contract unless the loss is:

· Unexpected. It was not obvious that it would happen and nothing the Guest said to the Host

before the Host accepted the booking meant it should have expected it (so, in the law, the loss was unforeseeable).

· Caused by a delaying event outside the Host's control. As long as the Host has taken the steps set out in the section Delays outside the Host's control.

· Avoidable. Something the Guest could have avoided by taking reasonable action.

· A business loss. It relates to the Guest's use for the purposes of its trade, business, craft or profession.

Nothing in this agreement limits any liability which cannot legally be limited, including but not limited to liability for:

· death or personal injury caused by negligence.

· fraud or fraudulent misrepresentation; and

· breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession, noting that this reference to quiet possession relates to the Host's title to provide the accommodation and does not create or imply any tenancy rights).

Authority to Sign

The person who places the booking certifies that he or she is authorised to agree to the Agreement on behalf of all persons being booked for, including those substituted or included at a later date, and that all these shall likewise observe the Agreement. He or she agrees to take responsibility for the party occupying the property. In this sense, references to the Guest apply to all the property occupants. By when placing a booking, the Guest is deemed to have accepted this Agreement.

Entire Agreement and Precedence

This Agreement, together with the booking confirmation and House Rules, constitutes the entire agreement between the Host and the Guest. This Agreement shall take precedence over any conflicting terms in third-party booking platform (OTA) terms and conditions to the fullest extent permitted. Any variation to this Agreement must be in writing and signed by the Host.

Consumer Rights

Nothing in this Agreement affects the Guest's statutory rights under the Consumer Rights Act 2015. The Host confirms that these terms have been drafted to be fair, transparent, and in plain English. If any term is found to be unfair under the Consumer Rights Act 2015, it shall be severed and the remainder of the Agreement shall continue in full force.

Delays outside the Host's control

If your booking is delayed by an event outside of the Host's control, and the Host contacts the Guest as soon as possible to let the Guest know and do what it can to reduce the delay. As long as the Host does this, it won't compensate the Guest for the delay, but if the delay is likely to be substantial the Guest can end the contract and receive a refund for any booking the Guest has paid for in advance, but not received, less reasonable costs the Host has already incurred.

Disclaimer

All properties are used at the Guest's own risk. At properties with a balcony or elevated terrace, this is used at the Guest's own risk. Parents should ensure that their children are supervised in such areas at all times.

Governing Law and Jurisdiction

The contract is deemed to have been made at the 126 Newland Street, Newland Street, Witham, Essex, United Kingdom CM8 1BA . This Agreement's validity, construction and performance shall be governed by English law.

The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or in connection with this Agreement.

Severance

In the event that a court finds that a condition in this Agreement is illegal or void, the illegal or void provision will be severed from the remainder of the Agreement, which will continue to be valid and have full force and effect.

Schedule of Charges for Misconduct and Damage

The Guest acknowledges and agrees that the following charges may be applied and deducted from the Security Deposit or charged to the card on file. All charges are non-negotiable and represent reasonable pre-estimates of the Host's costs and losses:

GM01 – Smoking in non-smoking areas: £250

GM02 – Unauthorised pets: £150

GM03 – Excessive noise/disturbance: £100

GM04 – Theft or removal of property: Variable (based on item value plus £50 admin fee)

GM05 – Physical damage to furniture or fixtures: Cost of repair/replacement plus £50 admin fee

GM06 – Biohazard cleaning (e.g., bodily fluids, vomit): £300

GM07 – Unauthorised guests or parties: £200

GM08 – Tampering with fire safety equipment: £250

GM09 – Late checkout without approval: £25 per hour

GM10 – Lost key or access card: £25–£50

GM11 – Violation of local laws on premises: Report to authorities plus £100 admin fee

GM12 – Misuse of appliances (e.g., flooding bathroom): £100–£500 depending on severity

GM13 – Stained small carpet/rug (spot cleaning): £30

GM14 – Stained large carpet (deep cleaning): £75

GM15 – Stained sofa (single seat): £30

GM16 – Stained sofa (full set): £125

GM17 – Stained cushions: £5 per cushion

GM18 – Mattress deep cleaning due to stains: £100

GM19 – Curtain cleaning due to smoke or stains: £100–£200 depending on size

GM20 – Wall repainting due to marks or damage: £150–£300 depending on area

The Host reserves the right to charge actual costs where these exceed the amounts stated above. Where multiple charges apply, they shall be cumulative. The Guest authorises the Host to charge any amounts due under this Schedule to the payment card on file.

Created by Zeevou