Frequently Asked Questions

We provide high-quality serviced apartments in Brentwood, Chelmsford, Derby, Braintree, Ipswich, Boston, Maldon, Colchester, Basildon, Langdon Hills, Orsett, Dunmow, Witham, Horncastle, Chulmleigh, Broxted, and Lowestoft.
Serviced accommodation offers fully furnished apartments with hotel-like amenities, including housekeeping and WiFi, but with more space, privacy, and flexibility than a hotel.
You may cancel the booking at any time upto 14 days before arrival. After that, please contact us to understand what charges will be applied.
Yes, all our serviced apartments include high-speed WiFi, utility bills, and council tax, ensuring a hassle-free and cost-effective stay.
Details we require upon booking are Name. Number of guests. Contact mobile phone number. Email. You will then receive an email asking you to complete the following actions: Confirm details of guests booked in. Arrange payment for your stay. Inform us of how to pre-authorise your security deposit the day before arrival. Sign our Terms and Conditions and submit your ID.
Yes! We offer flexible short-term and long-term stays, perfect for corporate travellers, relocation, contractors, and holidaymakers needing a comfortable stay.
For extended stays, serviced apartments often provide better value than hotels, with no hidden costs, self-catering options, and discounts for longer bookings.
Yes, we take a pre-authorised amount as confirmed in your booking process. This is released 2 days after checkout and can then take upto 10 working days to be returned via our payment gateway.
Many of our locations offer free or secure on-site parking. Contact us for specific details on parking availability at your chosen location.

Some of our serviced accommodations are pet-friendly! Please check with us before booking to confirm if your apartment allows pets.
Check-in is usually from 3pm and check-out is strictly by 10 am. Early check-in and late check-out can be requested (£25 – £50 payable depending on time).
Yes, our serviced apartments come with regular housekeeping services, fresh linens, and towels to maintain a clean and comfortable environment. For the specifics please email us. Daily housekeeping is available for extra cost.