Frequently Asked Questions

Serviced accommodation offers fully furnished apartments with hotel-like amenities, including housekeeping and WiFi, but with more space, privacy, and flexibility than a hotel.
You may cancel the booking at any time upto 14 days before arrival. After that, please contact us to understand what charges will be applied.
We provide high-quality serviced apartments in Brentwood, Chelmsford, Derby, Braintree, Ipswich, Boston, Maldon, Colchester, Basildon, Langdon Hills, Orsett, Dunmow, Witham, Horncastle, Chulmleigh, Broxted, and Lowestoft.
Yes, all our serviced apartments include high-speed WiFi, utility bills, and council tax, ensuring a hassle-free and cost-effective stay.
Details we require upon booking are Name. Number of guests. Contact mobile phone number. Email. You will then receive an email asking you to complete the following actions: Confirm details of guests booked in. Arrange payment for your stay. Inform us of how to pre-authorise your security deposit the day before arrival. Sign our Terms and Conditions and submit your ID.
Yes! We offer flexible short-term and long-term stays, perfect for corporate travellers, relocation, contractors, and holidaymakers needing a comfortable stay.
For extended stays, serviced apartments often provide better value than hotels, with no hidden costs, self-catering options, and discounts for longer bookings.
Yes, we take a pre-authorised amount as confirmed in your booking process. This is released 2 days after checkout and can then take upto 10 working days to be returned via our payment gateway.
Many of our locations offer free or secure on-site parking. Contact us for specific details on parking availability at your chosen location.

Some of our serviced accommodations are pet-friendly! Please check with us before booking to confirm if your apartment allows pets.
Check-in is usually from 3pm and check-out is strictly by 10 am. Early check-in and late check-out can be requested (£25 – £50 payable depending on time).
Yes, our serviced apartments come with regular housekeeping services, fresh linens, and towels to maintain a clean and comfortable environment. For the specifics please email us. Daily housekeeping is available for extra cost.